Video Summary

My Biggest Blunder: Aventon Aventure Updates and Aventon Customer Support

• The speaker discusses his experience with his Aventon Aventure e-bike and a recent issue he encountered.

“You ever do something so dumb that you have to tell other people about it in hopes that they don’t have the same issue?”

The issue with Adventure 1 During the Comparison Video

• While doing a comparison video between the Aventon Adventure and Adventure 2, the speaker’s Adventure 1 e-bike had a power issue.
• Despite trying various troubleshooting steps, the speaker was unable to make the Adventure 1 work.

“Mine wouldn’t start up… it was dead dead in the water… every time I hit the button to power it up, I’d get nothing.”

Contacting Aventon Customer Support

• The speaker reached out to Aventon’s customer support to seek assistance with the power issue in his Adventure 1 e-bike. He emphasizes that he purchased the bike himself and is a normal customer.
• After contacting customer support through their chat system, he was directed to their support team and filled out a form detailing the issue.
• Aventon support suggested replacing the controller system and display to troubleshoot the problem.

“I went ahead and contacted customer support… I filled out a form telling them what my issue was… we decided that we were going to change out my controller system.” “They also asked me if I wanted to switch out the display… they sent me both… within two days they were on their way being shipped to my location.”

Attempted Controller and Battery Replacement

• The speaker received the replacement controller and attempted to fix the issue by switching out the original controller system and battery. However, the power issue persisted.

“I switched out the battery… tried it again… it did not work… I contacted customer support again and said, ‘Look, I’ve replaced the controller… I’ve even plugged in the new display… and that didn’t work either.'”

Seeking Help from an Authorized Repair Facility

• Aventon directed the speaker to an authorized repair facility close to his location when the troubleshooting steps did not resolve the power issue.
• The speaker dropped off his bike at the repair facility, communicated the issue, and left it for inspection.

“Eventing then directed me to an event and authorized repair facility… I dropped it off right before they closed… and I told them what the issue was.”

Resolution at the Repair Facility

• The next day, the repair facility contacted the speaker and informed him they were able to successfully start up his Adventure 1 e-bike by simply removing and reinserting the battery.
• The speaker was surprised and wanted to understand how they fixed the issue.

“The very next day I get a call back from that repair facility saying, ‘Hey, we’ve got it fired up, we’re good to go… we just took the battery out, we put it back in, and we fired it up.'”

Identifying the Power Button Misconception

• The repair facility clarified that the power button on the Adventure 1 e-bike is not the same as the Adventure 2. On the Aventure 1, the power button is located on the left side, unlike the Aventure 2 where it is the “I” button in the middle.
• The speaker realized that during his review when he thought his Adventure 1 was not working, he had been pressing the wrong button.

“So, when I did that review and I thought my bike was not working, that was because I was holding down the ‘I’ button in the middle on my original Adventure, which is not the power-up button… I’m hitting the wrong button on my adventure.”

Reporting Brake Issues to Aventon Customer Support

• In another incident, during the speaker’s mountain bike trail test of the Aventure 2, he noticed an issue with the brakes and recorded a video to showcase the problem.
• He promptly reached out to Aventon’s customer support team and shared the video, expressing concern about the brake performance.

“When I did the mountain bike trail test, I didn’t like the way the brakes were sounding… I took that video and I sent it to Aventon’s customer support team immediately.”

Positive Experiences with Aventon Customer Support

• The speaker expresses his positive experiences with Aventon’s customer support, mentioning that their response and assistance have been excellent.
• He encourages viewers to share their own experiences with Aventon’s customer support, both positive and negative.

“I have to tell you my two experiences that I’ve had with customer support so far have been excellent… I have nothing to complain about… so if you could go ahead, leave a comment down below… good or bad… and maybe we can show them a little love for what they’ve been doing right.”